I’m giving a gift subscription to Make magazine to a friend. I already subscribe.
This past Saturday I recieved a subscription confirmation in the mail. It ws addressed to me and thanked me for subscribing. All I needed to do was pay the bill for the magazines to start to arrive. There was NO mention of either “gift” or the name of my friend.
Being utterly confused, I came up with the following three possibilities:
- It is really a renewal. The mention of “Charter Maker” makes this a possibility since I’ve recieved previous offers on it (but am pretty sure I never sent in any of the reply cards)
- It is the gift subscription for my friend. While this is what I expected when I opened the letter, there is NO mention of gift or his name.
- It is a bit of marketing material, making the assumption I want to subscribe and just asking me to pay to get it started. While I hope O’Reilly wouldn’t do this, I’ve seen many offers like it from banks, subscriptions, and mortage companies.
So I called the 800 number (really 866) and asked. While this question was not part of the script (they just wanted to tell me I wouldn’t get a free t-shirt until I payed the bill), it was ultimately confirmed that it was the gift bill. They have now paid to have a real person answer a question that would have been obvious if they had just said “please pay for the gift subscription you requested by reply card.”
I could have avoided the mess if I had just requested and paid for the gift subscription on-line instead of using the reply card through postal mail. But if I remember correctly, the terms on the reply card were better (perhaps I got a free t-shirt
).
UPDATE: to make matters worst, when I went on-line to pay, it needed not just my account number (which appears twice on the bill), but also the zipcode. NOT my zip code (which is on the bill), but my friends zipcode, which is nowhere to be seen. Fortunately, I have it in my address book.
UPDATE 2: I’m giving up paying on-line. It keeps asking me to fill in my e-mail address on the form, but even if I fill it in, it says I haven’t and won’t move on.
Posted by tjor
Posted by tjor
Posted by tjor